Censeo is not a crisis service. Censeo is an online mental health assessment. Your responses to the questions are not monitored live and it cannot offer crisis support or medical intervention.

If you need urgent help please click here

Your personal information and the responses you give during the online assessment will be stored on our secure UK servers. You can stop using Censeo and withdraw your consent for processing your data at any time, for any reason. If you delete your account, your details will be erased. More information about how we manage and store data can be found in our Privacy Policy or to view our security certificates see our Regulatory page.

Your medical information will be kept strictly confidential by Psyomics Ltd’s Psychiatrists but will be shared in limited circumstances which we have summarised below. 

To provide the service, we will need to share your information with your registered General Practice (“GP”) or other healthcare provider, who will be able to discuss your diagnostic report with you.  

Any information you provide that suggests the risk of harm to yourself or others will be shared with your GP for safeguarding reasons, unless the GP or practice member of staff is involved, in which case your local Safeguarding Board will be contacted.

Where we believe a potential crime will result from the risk of harm, we may discuss this information with your GP and report to the police. If the crime was committed recently this should be reported to the police immediately and evidence should be protected and left exactly as it is.

You can find out more about what we do with your information in our privacy policy.

No, unfortunately this needs to be completed by the patient themselves because this might impact the accuracy of the diagnosis.

There is the potential that a misdiagnosis could be given on the diagnostic report due to inaccurate answers provided in the assessment. However the system deliberately contains repeats of questions to protect against this, and misdiagnosis is highly unlikely to be caused by a single answer.

Any inconsistencies of answers are also likely to be picked up by the reviewing psychiatrist during review.

The screened conditions are likely to result in a recommendation for further assessment either by a specialist service or assessment in secondary care.

There is a potential that misdiagnosis could be given due to a technical error in the system. However, the reviewing psychiatrist will have the opportunity to pick up any discrepancies or errors and amend the report accordingly.

The Censeo assessment is a ‘web platform’ rather than a ‘native app’. This means that you don’t have to download anything onto your device.

A web platform is effectively a website and therefore can only be used when connected to the internet (as opposed to native apps, which can be used offline). Don’t worry if you lose your connection mid-use – your progress is automatically saved.

Although we aim to support as many devices as possible, the Censeo assessment is officially supported by the following devices:

• iPhone: SE, 6s, 7, X and Xs Max (using iOS 11, 12 and 13 operating systems)
• Android: Samsung Galaxy S6, S8 (using Android 7.0, Android 8.0, Android 9.0 operating systems)
• iOS tablets: iPad Pro 10.5
• Android tablets: Google Nexus 9
• Desktops or laptops using Windows 10, macOS High Sierra or macOS Mojave

Please note that some of the text in the assessment may appear quite small on a mobile phone screen. If you find small text hard to read, we recommend you use a desktop computer, laptop or a tablet device to complete the Censeo assessment.

The Censeo assessment has been designed to work on the following internet browsers:

• Chrome (latest version)
• Internet Explorer 11
• Edge
• Firefox (latest version)
• Safari 12

On the sign-in page, there is an option to select ‘I have forgotten my password’. This will result in an email being sent to you with instructions on how to reset your password. If you enter the wrong password five times in a row your account will be locked for five minutes. After this you will be able to attempt to sign-in again or reset your password.

If you need help with your account or password, please contact: support@psyomics.com

You can log out by clicking on the small symbol located at the top right-hand corner of your Censeo home page, shown below.

We recommend that you log out from your account every time you leave the assessment in order to protect your information.

In order to reach an accurate diagnosis, Censeo needs to carry out a very thorough and in-depth assessment. We’ve designed the process to be as close to a face-to-face session with a psychiatrist as possible.

The assessment adapts to the answers you have already provided, asking further questions according to your responses. Because of this, the number of questions asked will not be the same for every user and we cannot tell you how many questions you will answer in total.

No, Censeo saves your answers immediately. If you close the assessment or lose internet connection at any point, you will be able to start the session again exactly where you left it. You can even start it on one device and then log in and continue on another device.

Yes, you will need to complete all the question sessions in the assessment. Censeo cannot calculate an accurate diagnosis if we don’t have all the information required.

Yes, it does. Censeo’s algorithms calculate an initial diagnosis, then this diagnosis and all your answers will be reviewed and signed-off by a registered psychiatrist.

If the reviewing psychiatrist feels that the patient needs further assessment, they will recommend a referral to the appropriate healthcare service.

Yes, the diagnosis is sent to your GP practice who will upload it to your medical record. After you have discussed your report with your healthcare professional, you’ll be able to log back in to read your diagnostic report.

You can contact the Censeo team if you have any difficulties using the Censeo assessment, however all queries regarding your mental health should be directed to your GP practice. You won’t be able to directly contact the Censeo psychiatrist.